Privacy Policy

At ZOMAGI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use our website, products, and services.

By using the ZOMAGI website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide to us directly, including:

Name
Mobile number
Email address, where provided
Delivery or pickup address
Order and purchase details
Account or login information
Communications or messages you send to us

We may also automatically collect certain technical information when you use our website, such as:

IP address
Device and browser information
Website usage information
Cookies and similar technologies

Payment information may be processed through third-party payment service providers. ZOMAGI does not intentionally store complete payment card details unless specifically required and handled through an authorised and secure payment system.

2. How We Use Your Information

We may use your information to:

Create and manage your account
Process and fulfil your orders
Arrange delivery or pickup of your order
Contact you regarding your order, account, products, or services
Provide customer support
Improve our website, products, and shopping experience
Inform you about offers, updates, and promotional communications, where permitted
Maintain website security and prevent fraud or misuse
Comply with applicable legal or regulatory requirements

3. Sharing of Information

We do not sell your personal information.

However, we may share limited information when reasonably necessary to provide our services and fulfil your order. This may include sharing relevant information with:

Delivery or logistics service providers
Nearby pickup points or authorised contact persons involved in order collection or delivery
Sellers, vendors, or suppliers involved in fulfilling an order
Payment service providers
Technology, hosting, analytics, or customer support service providers
Government authorities, law enforcement agencies, or other parties when required by applicable law or a valid legal process

Only the information reasonably necessary for the relevant purpose should be shared.

4. Pickup Points and Local Contact Persons

ZOMAGI may use nearby pickup points or authorised local contact persons to help make order collection or delivery more convenient.

Where necessary for this purpose, relevant order and contact information may be shared with the person or pickup point involved in handling your order. Such information may include your name, mobile number, pickup or delivery details, and relevant order information.

We aim to limit such sharing to information reasonably necessary for fulfilling the relevant service.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, remember certain preferences, and help us improve our services.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We may retain your personal information for as long as reasonably necessary for purposes such as providing our services, fulfilling orders, maintaining records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

8. Children’s Privacy

ZOMAGI does not knowingly collect personal information from children except where permitted or required under applicable law and supported by any necessary consent or authorisation.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

9. Your Privacy Choices

Subject to applicable law, you may contact us regarding your personal information, including requests to:

Access or review certain personal information
Correct inaccurate or incomplete information
Update your contact details
Withdraw consent where processing is based on consent
Raise a privacy-related question or grievance

We may need to verify your identity before processing certain requests.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, or other services. ZOMAGI is not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, or applicable legal requirements.

The updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through:

Website: ZOMAGI
Email: help@zomagi.in
Phone/WhatsApp: +91 – 9026341809

ZOMAGI is committed to handling personal information responsibly and using it only for legitimate business, service, and legal purposes.